Description
The Hospitality & Tourism Business Excellence Award acknowledges businesses in the accommodation, attraction, or food sector that have enriched the community's appeal for both residents and tourists. This award highlights:
- Customer Service: A dedication to providing exceptional hospitality and customer service.
- Quality & Consistency: Maintaining high standards in the quality and consistency of products or services.
- Guest Experience: Creating a guest experience that encourages repeat visits and positive feedback.
Criteria
| Criterion | Weight |
|---|---|
| Company Overview | 9.0% |
| Value Proposition | 11.0% |
| Key Achievements in the Past Year | 21.0% |
| Key Success Factors | 21.0% |
| Community Involvement | 11.0% |
| Letters of Reference | 11.0% |
| Overall Impression | 11.0% |
| Video Impression | 5.0% |