Description
The Service Business Excellence Award acknowledges a service or retail establishment that demonstrates a commitment to innovation and outstanding service. Key considerations include:
- Innovative Services: Implementation of store layouts or novel approaches to service delivery.
- Customer Care: Dedication to providing top-notch customer service.
- Staff Training: Ongoing training and development of employees to ensure service excellence.
Criteria
| Criterion | Weight |
|---|---|
| Company Overview | 10.0% |
| Value Proposition | 14.0% |
| Key Achievements in the Past Year | 21.0% |
| Key Success Factors | 21.0% |
| Community Involvement | 11.0% |
| Letters of Reference | 7.0% |
| Overall Impression | 11.0% |
| Video Impression | 5.0% |